Safeguard strives to exceed your expectations and ensure you are satisfied with your purchase. If you receive an error with your order, please contact us immediately to insure your issue is dealt with in a timely manner. All returns must be authorized by Safeguard. Once your return has been authorized, you will be issued a return label sent directly to you by email. Once you receive that label, place the incorrect items in the original box and affix the label to the outside of the box. You may give the box to a driver or return it to a drop off location. Your credit will be refunded once the package has been received. No returns can be issued if the product is returned without authorization by Safeguard.